mastergaming138 Privacy Policy

This page describes what we collect when you use mastergaming138 and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with local regulations. We do not sell your data to marketers or advertisers, and we do not share it with third parties except as required by law or to process your transactions.

Our privacy practices reflect our commitment to transparency. You have the right to know what we collect, how we use it, and how long we keep it. You also have the right to request access to your data, correct inaccuracies, or ask us to delete information we no longer need.

If you have questions about how we handle your data, our support team is available to answer them in English and Indonesian.

What We Collect on mastergaming138

Account information

When you register on mastergaming138, we collect your name, email address, phone number, and date of birth. We use this information to create your account, verify your identity, and contact you if needed. We also collect your residential address and a copy of your government-issued ID to comply with anti-money-laundering regulations.

We ask for this information before your first withdrawal. Verification typically completes within standard timeframes, and you can play while we review your documents. We store your ID securely and do not share it with third parties except as required by law.

Payment information

When you deposit or withdraw on mastergaming138, we collect payment details — your e-wallet account, bank account number, or QRIS code. We use this information to process your transactions. We do not store your payment information on our servers; it flows directly to our payment partners (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking).

Our payment partners handle your payment data according to their own privacy policies. We recommend reviewing their policies if you want to understand how they process your information.

Game and activity data

We collect information about your gameplay — which games you play, how long you play, your bets, and your winnings or losses. We use this data to improve our service, detect fraud, and comply with regulations. We also use it to understand which games are popular and which features players value most.

We do not use your gameplay data for marketing purposes. We do not sell it to third parties. We keep it for as long as your account is active, and we delete it after a reasonable retention period if you close your account.

Personal data

Name, email, phone, address, ID. We collect this to verify your identity and comply with regulations.

Payment data

E-wallet account, bank account, local payment code. We collect this to process deposits and withdrawals.

Activity data

Games played, bets placed, winnings, losses. We collect this to improve our service and detect fraud.

Device data

IP address, device type, operating system. We collect this to secure your account and prevent unauthorized access.

Device and connection data

We collect your IP address, device type, operating system, and browser information. We use this data to secure your account, prevent fraud, and troubleshoot technical issues. We also use it to understand which devices and networks our players use most often, so we can optimize our app for those platforms.

We do not use this data to track your location or identify you outside of mastergaming138. We do not share it with third parties except as required by law.

Our mastergaming138 Data Protection Policy

How we use your data

We use your data for five main purposes: to verify your identity, to process your transactions, to improve our service, to detect and prevent fraud, and to comply with local regulations. We do not use your data for marketing purposes unless you explicitly opt in. We do not sell your data to third parties.

If you receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link in the email. We will stop sending you marketing messages within a few days of your request.

Third-party processors

We share your data with third-party processors who help us run mastergaming138. These include payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), cloud hosting providers, and customer support platforms. We require all third-party processors to protect your data according to the same standards we use.

Our servers may sit outside your jurisdiction. By using mastergaming138, you consent to your data being transferred to and processed in other countries. We ensure that all transfers comply with data protection regulations.

Your rights on mastergaming138

You have the right to request access to your personal data. You can ask us what information we hold about you, and we will provide it in a readable format. You also have the right to correct inaccuracies — if your address or phone number is wrong, we will update it.

You have the right to request deletion of your data. If you close your account and ask us to delete your information, we will do so within a reasonable timeframe, except where we are required by law to keep it for compliance or fraud prevention purposes.

Cookies and tracking

We use cookies to remember your login session and your preferences. Cookies are small files stored on your device that help us recognize you when you return to mastergaming138. You can disable cookies in your browser settings, but this may affect your ability to use our app.

We do not use cookies to track your activity outside of mastergaming138. We do not use third-party tracking pixels or analytics that follow you across the internet.

Data retention

We keep your personal data for as long as your account is active. If you close your account, we retain your data for a reasonable period to comply with regulations and prevent fraud. After that period, we delete your data unless we are required by law to keep it.

We keep transaction records for at least five years to comply with financial regulations. We keep fraud investigation records for as long as necessary to protect mastergaming138 and our players.

Contact us about your data

If you have questions about how we handle your data, or if you want to exercise your rights (access, correction, deletion), contact our support team. We respond in English and Indonesian during peak hours. You can also submit a written request to our support email, and we will respond within a reasonable timeframe.

If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority. We are committed to resolving any concerns you have about how we handle your information.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our service or legal requirements. We will notify you of material changes by email or through an in-app notification. Your continued use of mastergaming138 after we post changes constitutes your acceptance of the updated policy. If you do not agree with any changes, you may close your account and request a withdrawal of your balance.